The Monitoring Center - Oakville, Ontario

Sandra M.

We have had our alarm system for almost a year and it is fantastic. We also had the door camera installed and find it amazing.

Our install was done in a matter of hours, all equipment was top notch and the door camera crystal clear.

The installer was great and taught us how to use the system. It was very easy to use even for seniors.

I did happen to accidentally set it off a few times and the response from The Monitoring Centre was in seconds. They were very nice about it as well!

I only had one incident where one sensor malfunctioned and they called right away to tell me. It was a simple fix done by myself.

I would highly recommend their service as the price is affordable, they use quality parts and monitoring is far superior to anything I have seen before.

Sam F.

I am extremely happy with my experience with The Monitoring Centre. My daughter, who has been using their services, suggested that I upgrade my system to a cellular communicator, especially since Bell was discontinuing support for landline copper cables in our neighborhood.

When I called, I was greeted by Maureen, who was very pleasant and took the time to explain everything to me. Soon after, I received a call from the scheduling team, and we quickly arranged a date and time that worked best for me.

The technician, Fred, was punctual, polite, and highly knowledgeable. He efficiently set up and programmed the system, ensuring everything was working smoothly.

Overall, it was a great experience. Despite my alarm system being over twenty years old, I now have the convenience of controlling it via an app on my iPhone.

JL

The Monitoring Center is responsive to all our needs, and we HIGHLY recommend them. The technician came to install a wireless fire alarm. He happened to be the same technician who installed new contacts for us, and he was terrific!

Peter F.

From the very beginning when we got in touch with Mirella who was very knowledgeable and helped us to set up everything to the technician who came to make the changeover. We were very impressed. I've been with monitoring center in the past and that's why I definitely returned.

Lois S.

The installer, Adam, was incredibly thorough, friendly, and helpful. He taught me a lot about my own alarm system that I had been already living with for a few years. He tested everything in my extensive system and made sure it all responded so that it could be monitored by the Monitoring Center. I am very pleased with the service.

Patricia Z.

I was referred to TMC by my friend who's been a customer for years. I called and was helped right away by Maureen B. She went over options with me and helped decide which devices to go with. I was then scheduled for installation within the week! I was impressed how fast and friendly it all went. The tech, Dave R. was informative and personable, as well. He suggested the best place to set everything and explained the system clearly and thoroughly. My alarm system was ready to go in less than 2 hours. I highly recommend TMC for your security needs! Reliable, affordable, and feeling secure is how I feel with my new TMC alarm system.

Michael L.

The system kept losing cellular communication with the monitoring center, leaving me with no monitoring, so I went to wifi only. Now if my wifi loses communication for a minute it doesn't reconnect, again leaving me with no working alarm. I spoke to Rick in technical support and he was quite rude and unhelpful. He told me that I have to run a cable from my modem to the communicator (who the heck still runs cables!!! Everything is wifi these days) or pay for cellular service which I told him isn't reliable, hence the reason I went to wifi only. He told me I could buy a new modem which supports unsecured connections ( leaving me vulnerable to Spyware etc...) or buy a new alarm system. My system is 3 years old. My other option was to pay them every time to reconnect my system. Looks like a money grab and I'll be looking for a new company to monitor my alarm. I would give my experience with them a minus 1 million stars for poor and rude customer service. Shame on you guys!

Yousef Z. (.

Be Aware! Still 2 months left from the current contract term and this company charged full premium (for the next year) to the credit card without any prior notice nor invoice. When I asked for the cancellation of the service and the refund they say it will take around 30-40 business days to get the refund!! Funny they can collect way in advance but they can not refund the unauthorized charge soon!
Frustrated with the whole process and will not do business with this company anymore!