Spine & Orthopedic Surgical Institute - Houston, Texas

Kanika Anglin

HORRIBLE experience. I wish I could rate zero stars, lol! The wait was really long past my scheduled appointment time during one of my visits. One guy was so tired of waiting that he kept telling his wife he was going to complain. It took over a month to get a follow up appointment and it was not even for the recommended treatment. It turned out that it took them so long to reschedule that I had to be reassessed before being scheduled for the procedure, which was disrespectful of my time due to lack of communication and follow through. Dr. Ngyuen is entitled, lacks the ability to take responsibility and EMPATHY. He was more concerned with his feelings then my experience. Told me I wasn’t being “professional”. Last time I checked that was his job!? Is it really unprofessional to voice a genuine concern with someone who you are paying for a service? No way no how. Then the office manger, Kim, said she would address the concerns and I never heard back from her...

JBH

Dr. David D.Nguyen was an exceptionally nice doctor. I had 4 herniated discs in my neck due to a car accident where I was rear ended. He took time to explain everything thoroughly regarding the procedure of having a shot in my neck to stop the pain. I had the procedure in December and I have not had any pain since and zero side effects from the shot. I would highly recommend him to help with pain management!

Stephanie Marchena

Professional but not friendly. Signed in but no one informed me whether i was at the right place or not. Person that did the xray and the doctor was nice.

Cynthia Quintero

I was hit by an 18 Wheeler in 2015 and have had multiple surgeries by this company. I recently had neck surgery by Dr. Ra'Kerry Rahman on 1-29-18. This is my 3rd surgery with this company but my first with Dr. Rahman. What stood out about him was that he was THERE PROMPTLY, READY AND WAITING ON ME! I was walking in the door at 7:02 am as my phone rang from the surgery center asking me where I was. I literally took my time getting there this time as the last 2 times, (as anyone who has surgery has to fast the night before) so naturally, the second that someone tells you not to eat or drink anything, you instantly become super hungry and get an unquenchable thirst. So getting to the facility at 6 am and not even going to the back for surgery until 10-11 am, is just extremely frustrating. Getting back to the point. Since I experienced that the past two surgeries, I woke up late and dragged myself to this procedure expecting the same endless, agonizing wait. Well, I was WRONG. I got there, filled out the paperwork, they sent me straight to the back, got prepped and before you know it, I was out! No wait, because Dr. Rahman was there WAITING ON ME! I love it! No agonizing wait. I was super happy with that experience. I'm two weeks post surgery and am still a little loopy but I just wanted to give praise where praise is due! Thank you Dr. Rahman and your staff! Awesome!

Lauren Mitchell

I don’t understand how this office has such bad reviews. From my experience, everybody that worked in the front office was VERY professional, nice, and courteous. I saw Dr Nguyen and another lady ( I regret not catching her name ) and the both of them were awesome and explained everything with no issues.

China Gerona (China Gerona)

Crisis