Resiliency and De-escalation Training Academy - Edmonton, Alberta

Brandi C.

I have a more in-depth review to share, but for now I want to share something I experienced last night.

I'm an actress with The RADCAD Academy that has worked with Dr. Yasmeen Krammadine for over 8 years for various clients. It was cool to see the EPS Constables use The RADCAD's Resilience & De-Escalation skills in a scenario I never imagined I would be a part of in real-life.

Thanks to the EPS' demonstration of the skills taught by Dr. Yasmeen Krammedine, we were able to locate, and assist, an elderly neighbor of mine that got lost, was confused, and in a state of medical emergency that could have ended with a devastating outcome.

With years of practice, as an actress, I was able to use the tools I've learned from The RADCAD Academy's custom training to ensure my neighbor's safety. It was helpful to pull from scenarios I've been a part of for EPS, nursing, paramedics, public housing services, and residential management. Without mastering all of those scenarios, I wouldn't have known what to do last night.

Don't just take the course! Practice, practice, practice! In an emergency you will not only know what to do... it will come to you as second nature.

Last night it saved a life.

Natasha G. -. O. P. P.

I can't say enough good things about The Rad Cad! I brought them in to train my staff in de-escalation, and they training went above and beyond my expectations. Yasmeen and her team didn't just deliver a standard training—they took the time to understand our specific needs and created custom scenarios tailored to the kinds of situations we regularly face. The difference this training has made in my business was unexpected.

Before The Rad Cad's training, I was constantly being pulled into situations where my staff didn't know how to handle rude or aggressive customers. It was stressful for them and for me. But now my team can confidently manage these situations on their own. They’ve learned not just how to de-escalate conflicts, but also how to build their own resilience, so they're less likely to burn out. It's been 3 months since the training, and I've noticed a huge boost in my team’s positivity and overall morale. They’re working together better, and the workplace has become a much more supportive environment.

One thing that really sets The Rad Cad apart is that the training doesn’t end when the session is over. Yasmeen offers follow-ups to make sure the skills my team learned stay fresh and effective. This ongoing support has been invaluable, ensuring that what they learned is truly integrated into their day-to-day work. I’ve had far fewer interruptions because my team is handling things on their own now. It's freed me up to focus on other aspects of running the business, which has been a huge relief.

If you’re looking for a training company that truly invests in your team’s success, I highly recommend The Rad Cad. Yasmeen and her team are the best at what they do!

Geraldine B.

Excellent training! Dr. Yasmin Krameddine is fantastic. The information given in the training provided is vital and very relevant to my line of work in the healthcare field. Coming out of the training, I felt confident and armed with tools that I know will help me give a client-centered, safe care. Dr. Yasmin is amazing, she took the time to know our names even, established rapport with us and gave personal feedback to each one of us who pariticipated in the scenarios included in the training. Thank you and very good job, Dr Yasmin!

Nigel H.

Yasmeen teaches a wonderful training workshop. She is very informative and engaging. I know all that participated in her training learned a great deal and enjoyed very fun and interactive class.

Marie B.

Phenomenal training! Dr. Yasmeen drives right to the core of how to de-escalate situations quickly and provides numerous actionable ways to achieve the desired outcome. Her expertise and results go beyond any other training I have encountered. I cannot recommend her training enough for any workplace or environment!

Kelley D.

I enjoyed the training by Dr. Yasmeen Krameddine! She took the time to get to know our area of work and provide de-escalation techniques based on that information. I would recommend this training to any company or person that want to improve their communication.

- A.

Fantastic training, one of the best professional development opportunities I've participated in. Yasmeen is A+.

I took this training virtually in 2021 and again in-person in 2024. Both were great. I really appreciate the feedback, examples, professional actors, and approach to classroom management. Dr. Krameddine is extremely helpful at answering difficult questions from the audience.

JAYE C.

Dr. Yasmeen was a great facilitator with phenomenal feedback, and interactive scenarios. The workshop was very effective and left a lasting impression for the staffing participants.