Regional Waste Transit - North York, Ontario

Omar N.

Amazing company to deal with. Very fast and reliable. Order a bin from them last week, very fast on delivery the service and for the billing as well. The driver did an amazing job, they protected the driveway with boards underneath the dumpster.Highly recommended.
Will definitely order another bin from them.

Kim V.

STAY AWAY! Fraud!! Scam!
DO NOT RENT A BIN FROM REGIONAL WASTE TRANSIT & CITY WASTE.

I want to share my unfortunate experience with Regional Waste Transit & City Waste, run by Julian. Here are the main points I want to emphasize:

Unclear Final Invoice: I WAITED NEARLY 4 MONTHS to receive the final invoice after persistently contacting them. Additionally, I was charged for an excessive weight of waste, raising concerns about transparency after such a long time without a detailed receipt of dump.

Unreliable Quotes: I was charged inaccurate weight fees. Having hired many other companies for similar projects, I was shocked that I was charged nearly double the expected weight.

Lack of Transparency: They were unable to provide the bin number and weight ticket as proof. It seems that charges can be based on just one weight ticket from the heaviest bin on the same day, making it impossible to verify the actual weight of my bin.

Extremely Poor Customer Service: It was challenging to reach them. They rarely answered calls or messages, and I had to wait long for responses.

Unreasonable Pickup Time: The company took a very long time to pick up the bin, despite my repeated requests for follow-up.

Please be cautious and do not get fooled by any business run by Julian. This has been a terrible experience, and I regret not checking reviews before using their service.

Fred L.

I have used this company twice. The first time the deal was flawless so I tried them again. The second time we were done with the bin before they even had time to process the credit card. So I asked them to just forget about the deposit and withdraw the final amount. The deposit still went through. This was two weeks ago that the bin was here and we were told that the bill would be settled last Friday. Nothing, I called on Monday, was told the bill would be done that day. Today is Wednesday and I called again I was told it would be done in 30 minutes, that was 3 hours ago. I just called their office line 5 times and finally got a text that they were doing the paperwork and another text that the refund was being issued. I am not going to bother with these guys any more, I am just not happy about their customer service and their inability to set up proper expectations and then act on them. The fact that I am not at all convinced that there were anywhere near the 2 tons they say were in there is another story but we will chalk it up to experience and we will not be dealing with this company again.

PP P.

I just wanted to share my positive experience with Regional Waste. They provided clear pricing with no hidden fees, which is unlike other bin companies I've dealt with. They explained their set prices and any additional charges for placing different items in the bin, which I appreciated for its transparency. In the past, I've been charged extra fees with other companies, even when following instructions. Regional Waste delivered the bin on time and exactly where I needed it, and when I requested pickup, they came the same day. Their drivers were friendly and courteous, and they delivered on their promises without any issues. I highly recommend them for anyone needing reliability and transparency for renovation projects or home clear-outs. I plan to use them for future projects as well.

Adam S.

I have been using Regional Waste for several of my ongoing projects. Typically I interact with Tony or Julian, both are very professional and offer quick service.

They do take a deposit (which is standard practice) and they will refund the balance after the garbage has been dumped. I haven't experienced any issues with weights or additional charges. It's like anything, just keep open communication and Regional will deliver.

PS. All the drivers have been great. They always place protection on the road/ driveways to ensure there is no damage when placing the large bins.

10/10 would reccomend.

Loan L.

I need to rent a garbage bin and I got the phone number off the bin that one of my neighbors had already rented on my street. I called the number on the bin. They Were professional and helped me decide what size bin I needed. The price and everything they told me over the phone was also sent in an email with a rental agreement with including the price for how much the bin rental cost was, and how much per ton they were charging me. I felt very comfortable to have an emailed rental agreement that had everything in detail with rules and the do’s and don'ts that way there is no misunderstanding or he said she said. They charged my card a deposit of $850 for a 14 Yard bin before the bin was picked up and that covered the minimum charges for the bin rental and 1.7 tons of garbage and if my garbage went over the 1.7 tons that was included in the minimum charges then you would pay for the additional weight of your garbage and that would come out of the deposit and once I was sent the final bill if I was owed a refund that would be refunded at the same time my final bill was emailed to me. I was very surprised that I had my bin rented for 2 weeks and usually company's are so quick to charge your card right away even before you get off the phone but regional waste didn't charge my card until I was ready for pick up and that was a great help to me because it gave me additional time, that I didn't have to pay interest on my credit card. When ever I need a bin in the future I will definitely be calling them again for sure I would highly recommend regional waste to all my family and friends. Great Job 👍👍👍

A M.

STAY AWAY! Fraud!! Scam!! Should be ZERO star rating
Regional Waste Transit & City Waste are the same company and operated by Julian.
In short:
• Extremely poor customer service, unprofessional, sneaky and fraudulent
• First gave a quote, then charged me for double the amount ($1200)
• Dropped bin 1 day early and picked up bin over 1.5 weeks after following up with him on several occasions.
• Took almost 2 weeks to receive final invoice after chasing him and was charged for 7.5 tonnes when in reality should have been at the very most 3-5 tonnes.
• Unable to produce bin # and weight ticket as proof
• Does not return calls or texts
I am currently disputing this with my credit card company
My 100% true story is very consistent to what other reviews have been posted online.
Do not get fooled and do not use either of his businesses. I have never in my life have been treated so poorly, unprofessionally and taken advantage of. Foolish me for not checking out the reviews.

Sunpack S.

DO NOT RENT A BIN FROM REGIONAL WASTE TRANSIT. THEY WILL RIP YOU OFF. I ordered a 20yd bin that should have come in around 2 metric tons. I was charged 7.66 tons. Impossible for the materials in the bin. I have rented dozens of bins from other companies and know what to expect in weight. After weeks of emails and calls I was sent a dump ticket that was not mine. Look at the Google ratings. There are complaints with the Better Business Bureau and numerous complaints on Google Review. There are also complaints with Consumer Protection Ontario. Check out Miller Waste for a reputable disposal company. AVOID these people at all cost. After researching I found out my bin actually only weighed 2.1 tons but having no cooperation with the waste transfer station.