Planet Energy Corporation - North York, Ontario

David K.

The prices have always seemed higher to me but I have nothing to compare it so take it with a grain of salt. I have used them for 4 years now and just moved. I forgot to call to give them my new address. They called me a few times which I appreciated but I didn’t have my new hydro account number. The last time they called I wasn’t able to answer and they didn’t leave a message. Then yesterday I get a letter from a collection agency demanding $113. What on earth is wrong with you people? I called and they claimed they explained they had notes on the account that they explained to me this would happen if I didn’t get my new address in on time. I told them that was never apart of the conversation and prove it by sending me the recorded conversation which they claim they don’t have. Told I need to send proof of an address change in order not to get charged and which documents I need to send. They said they will review the document and make a decision. If I send the exact document you require no decision is needed it should be automatic but the rep wouldn’t guarantee that only that it would be reviewed. My intention was to stay with planet energy but now I will never deal with you again because of this and will use my legal out clause.

S R.

Today at 3:08pm
DO NOT sign with Planet Energy! You will be led to believe that you will save money even though the contract that they email you AFTER you sign up indicates that there is no guarantee of savings. I could deal with the no guarantee of savings; what I can't deal with is that it has cost me MORE money since we have signed up with this company and now they want to charge $50/yr X 5 yrs to cancel....what a rip off. Perhaps this is the plan... get consumer to sign up, then after 2-4 months (it takes 30-60 days for account to be opened plus a 2-month bill cycle), consumer realizes that they are in fact losing money and want to cancel, then PE charges $50/yr for the 5 yr commitment.... plus HST! I mean, if your a legit company, truly out for the benefit of the consumer then why charge so much for cancellation? Why not just a flat rate of $50.... even Rogers & Bells don't charge that much for cancelling. I've already overpaid more than $400 on my hydro since signing with PE, now I have to pay $282.50 to cancel....and that's just for Electricity. Gas cancellation is over $1k to cancel... Just ridiculous. Will be spreading the word!

Karin L.

They pretend they look out for you by saving you money on your bills. Truth is your bills will be higher than before. When you want to get out of the contract, they do everything to charge you penalty fees. I signed up in July 2013 for a 5 yr term and supposed to have 3 years remaining from now. They insist I have 4 yrs remaining because apparently my contract date does not count, and they sent me 3 letters with 3 outrageous amounts of penalty fee. I only have natural gas and hydro with them. I don't even know how they come up with 3 penalty fees.
I have filed a complaint to Better Business Bureau and also discussed with my lawyer.
This company is a complete SCAM.

Mike H.

Absolute scam. Bills are higher for sure. I also moved from my old house to a new home, they started harassing me with calls an entire month before I moved out to get the new hydro number for the new house. Until I move how on earth can I get a new hydro number? They actually had the nerve to send this to collections saying I broke the contract as I was moving into the new house! I explained to their staff on multiple occasions and they were always very understanding and informed me not to worry... yet they keep coming after me.

At this point can't wait for my day in court! Stay very very far away from these scammers.

Also filed report with BBB.

Mike

Pallavi Y.

I highly discourage anyone looking to switch their services to Planet Energy. The sales representative invite themselves to the house then manipulate (you) customer to sign a contract that will bind you with the company for 3 years. The cancellation fee is ridiculous. The rate they offer is super high! and they will convince you that their "fixed rate" they offer will help you save money in the long run. I regret signing up with Planet Energy.

E

Should be zero stars. My mother got sucked into this 4 years ago and is paying the price now. She sold her cottage and didn't realize that she had also put her hydro with planet energy as well as her apartments gas and electricity. After selling she cancelled her hydro one and all of a sudden she gets a call from planet energy trying to get another $113.00 from her for cancelling. It has been hell trying to explain she sold the property and shouldn't have to pay the penalty. Still trying to resolve this issue. Going to the better business bureau and to CBC to get it over the media what crooks this company is. Let's take advantage of a 83 year old. ( at the time) . My question to planet energy is if she passed away are you going to charge her estate the cancellation fee?

Lisa J. (. J.

I wouldn't go back to Planet Energy as I hadn't saved much money in the 4 years I with them.
I sold my house and now I no longer have a hydro bill under my name.
They tracked me down by phone and called insesently for weeks. I eventually blocked them.

Low and behold, they send me to collections and I receive a bill for $300!!! For what

My lawyer and the BBB will be hearing from me first thing in the morning.

Pasquale C.

It is unfortunate that Google does not have a no star, this company does not deserve a star at all! I fell into a trap signing up with ACN and Planet Energy in 2012 for 5 years and never renewed. I moved twice since then and they still find ways to attach themselves to my gas bill. One time I was waiting 4 months to close on my next house, they kept harassing me send the account to a collection agency. Enbridge said that I am paying almost a $100 more a month by being associated with them. Today I finally got rid of them because I was ready to take legal action. DO NOT deal with this company. I am sure they will not be around much longer anyway.