Pioneer Disposal Ltd - Abbotsford, British Columbia

Tina Muir

We have been using Pioneer Disposal for 5 years now and have found them to be great. They consistently come around the same time, which helps me plan my day.
We have found them to be easy to deal with and flexible when we have to skip pick up days.

Melissa Parkin

We recently had a highly unsatisfactory experience with Pioneer Disposal in Maple Ridge, primarily due to the poor customer service and unprofessional emails from Kate, a representative of the company. In a market where there are multiple garbage disposal options, my quest to save some money led me to discover a competitor offering a more cost-effective solution, $10 cheaper per month.

Hoping for a seamless transition and mindful of my budget, I decided to approach Pioneer Disposal and inquire about the possibility of price matching. Unfortunately, my interaction with Kate, who handled my query, left much to be desired. Rather than addressing my concern with empathy and understanding, she adopted a defensive stance regarding their pricing structure and trivialized my efforts to save money.

A series of back-and-forth emails ensued, characterized by Kate's reluctance to entertain my request for price matching. Despite my genuine interest in clarifying billing details and ensuring a smooth transition, Kate's responses were consistently unhelpful and lacked the professionalism one would expect from a customer service representative.
The final straw came when I sought confirmation that my credit card wouldn't be charged beyond the end of the month. Instead of providing a clear answer, Kate directed me to review previous emails, displaying a lack of accountability and a disregard for customer concerns.
In conclusion, my experience with Pioneer Disposal, particularly with Kate's customer service, has been nothing short of appalling. The unwillingness to accommodate a reasonable request and the confrontational tone in our email exchanges have left me with a negative impression. Given the abundance of garbage disposal options in the area, I would strongly advise against choosing Pioneer Disposal for their lackluster customer service.

Kayla Paras

We have used pioneer for 5 years but have grown tired of their lack of service on holidays and yearly price increases. They expect you to hold your garbage for two weeks so they can do a double pick up. Customer service was also bad.

T Buktu

I've been using Pioneer for almost 5 years for our weekly waste pickup. They are wonderful. The pickup crew are amazing and any time I had to deal with the administrative staff, they have been professional, responsive and courteous. What more could one ask for? Thanks Pioneer!

Alan Brown

I called Pioneer to arrange for ongoing garbage pickup in Maple Ridge and spoke with Kate who I have to say was super friendly. Kate arranged to pickup my garbage the same day I called. I also found their rates to be outstanding. I would highly recommend Pioneer for your disposal needs. Thanks for your great service Kate!

Rick R

Extremely bad service. I have been using them for 6 months now and at least once a month they miss my place and don't pick-up my garbage or green waste so I have to store and move all the heavy bags back and forth until they actually come.

Chris Smith

Found the customer service to be abrupt, they permanently cancelled our service because their truck could not make it up our hill, day of with no notice leaving us garbage at the curb. Would have been nice to have their crew wheel the one can up the short road to the main street just for the one week rather than leaving us holding the bag. Similar experience during the winter storms when they were one of the few companies in our area to not pick up for two weeks, providing no additional pick up day as well when other companies were doing so. Leaving us once again with piles of garbage to deal with while neighbors received service. Would recommend someone else if you are in Maple Ridge or Pitt Meadows

Derek Razzell

100% so far, we’ve been with Pioneer fo about a year and they have yet to miss a pickup. Used to get serviced by AJM which were not reliable. Pioneer provide a good price and good service. No complaints here.