Norfolk Disposal Services Ltd - Waterford, Ontario

dw D.

Weekly household pickups are good. Bin rentals a bit ecpensive but still industry standard and efficient.
My only issue with the weekly garbage pickup is our hedge along the road. It has become the morning toilet stop for a norfolk disposal driver.
Have called to report the isue with no result, as the peeing on our cedar hedge continues. The sad thing is, the driver is in full view from our house. Hopefully a review helps. If not will just post a picture of this person online peeing on our hedge)).

Jean C.

Great customer service! Staff are so nice when you call. And if you don’t have time to call? Send an email. They reply almost immediately. Drivers are professional and don’t leave a trace of ever being there.

Rik J.

This is my first time renting a bin for personal use. Looking around, I found Norfolk to be the cheapest for a 10 yard bin for my renovation project. Delivery was as scheduled and I was home for it so was able to get the driver to drop off on wood and right at the top of my driveway where I wanted it. When done, I asked to be called for pickup to ensure the vehicles were off driveway (as I wasn't sure if pick up would also be early morning). No call but pickup was later in the day and vehicles were either gone or on the road already (not a big deal to me for all the other good that happened). Final price came in lower than deposit for my use and I'd happily recommend Norfolk or use them again myself.

Billy C.

It's great that you're recognizing Truth and Reconciliation Day. However, you need to communicate to customers that you are not providing pick up if that is the case.

scott J.

Great company! We were with Waste Management for years and it was always something. And the price kept going up. We went to Norfolk Disposal and it was night and day! You call and speak to a real person. Very friendly people and to top it all off they were less than half the price of Waste Management! Thanks for a great job!

John B.

The fella picking up recyclables this morning seen me working in the driveway and brought my bins over to me.
September 13 2024
65 East Church St.
Waterford

Scott M.

I'm ticked off!!! Our entire street in Port Rowan was missed today in Port Rowan!!! We REGULARLY get left to later in the day to be picked up.... but today the truck went down and picked up the east side of the street (Ellis St. Port Rowan) early in the morning... never came back to pick up the west side of the street!!! So now what!?!? Our box is full...won't have room for another weeks recycling items!!

Okta V.

Do yourself a favour and skip this company. They dropped their bin off to my property at the end of the work day so I was loading it in the dark to avoid extra charges. The size of the bin was unfortunately too small so I called them that day to pick it up and drop off another the next morning.

They picked it up and dropped the other one at the property at the end of the day (when I wasn't there anymore), dropped it 15 feet away from the pile that the material was clearly coming from, and charged me two days for it even though it was on my property for less than 24 hours.

I called them that second and told them to get rid of it as soon as possible, the lady on the phone was quite rude and yet again I'm loading in the dark.

Their drivers clearly care more about running in and out than taking two minutes to make their customers lives significantly easier, their prices are high, I was charged for 3.5T while the other lot through a different company was 2.5T and had a bigger home build with more rain, I'll let you come to your own judgements.

Save yourself and your wallet the trouble. Find a better company.