Milton Hydro Distribution - Milton, Ontario

Nathalie Cote

On December 31st (New Year’s eve) we had issue with the electricity at our house. We contacted Milton Hydro and within the hour Gary and Nate were on site to troubleshoot. The transformer at the road needed to be changed. The task was completed within a couple of hours. We were extremely impressed with their level of communication and customer service.

Mudit Sadana

I had talked to many customer service representatives in Milton Hydro to resolve my issue but I would like to give a special kudos to Holly for helping me out. From understanding my issue, following up and ultimately providing me with a resolution, Holly was very polite and understanding.

Swetha Rams

I have a rental property and I was never informed by Milton hydro that by submitting continuous service form account set up fee during the period between tenants can be avoided.

I have paid account set up fee for the vacant period recently and it’s ridiculous

James K (abrasumente)

If you have the lovely experience of speaking to Miriam, you’ll see why I left a one star review.

The technicians are fantastic but unfortunately you have to go through that woman to get to them.

Steer clear.

Amanda W

Threatened to cut off power even while I'm telling them I'm making payment - because it's via bank they won't receive by deadline and therefore would go forward with the disconnect - and then charge me to reconnect even though it's been paid... But they also don't offer a way to pay any other way.... What year is this? Last I checked 2023 has the ability to take payment in many ways....

Alejandro Suarez

I called Milton Hydro power outage line as my power had been flickering in my home for a few days and today it became worse. Thought the issue could be due to the bad weather and tree limbs shorting lines. Vicky took my call and took the time to listen to my concern. She confirmed my contact info and address and told me would send the info to the on call crew so they could look into the issue. Thought this would takes some time. MH crew called after a couple of minutes to confirm my address (in the rural) and two very nice gentlemen (Mike and don’t remember the other name) showed up in a few minutes. They resolved the issue after trouble shooting, replacing external connections and making adjustments. Since then the power issue has been resolved. Never thought and expected such personalized great service and response from Milton Hydro! Thumbs up for everyone who made this happen. Keep it up.

Monika Hurford

We recently installed solar panels on our rural property and our interactions with Milton Hydro have been very positive. Customer service has been courteous and helpful whenever I had questions. The billing supervisor took the time to explain the net metering process and followed up personally. I have been able to use the online My Account to learn more about our electricity usage as we continue to move toward more environmentally friendly sources of energy. Thank you Jeff, Kim and Laurie.

Ali Baig

Whenever their office employees are needed you'll be redirected to about 4 different voicemails on average.
Once you finally get through to an employee and ask about the update on your area, they'll tell you they have none. Can anyone at the company actually explain why these employees on the phone even have a job?
If they don't have updates from the field team, what exactly is their purpose? To answer calls and tell people they don't have an update?
We pay thousands of dollars of land tax on homes which directly fund subpar roads, weak electricity lines, and the salary of workers who shouldn't even have a job.
A major re-haul is needed at Milton Hydro, they just have to be better.