M/I Homes Willow Run - Plainfield, Illinois

Meltem Eda

There were numerous tasks that required attention since my relocation to this residence. Heidi demonstrated remarkable understanding, patience, and empathy throughout the process. Despite the fact that my three young children had commenced their academic studies, she patiently awaited my availability and addressed each individual concern, resolving them in an optimal manner. In addition, her genuine sincerity, cheerful demeanor, and unwavering commitment to completing our tasks until my complete satisfaction were truly commendable. You can place your trust in her capabilities without any reservations.

Sheela Chandra

Heidi will be working with us for next one year and so far we have a great experience. My all request was taken care and given additional importance to get the work done on time and in a right way. She is so kind and sweet that makes us feel like we are talking to someone we known for years. She always check on us. I would like to say thanks and we really enjoying our new house ?

Gerry Frenette

As the new homeowner of a new M/I Homes we were assigned a Customer Service Representative, Heidi Van Eynde. Heidi embodies the exact meaning of Customer Service. She has always been available to address any issue which we may have found with our new home (and there weren’t many!) She provided us with her business card and has been seen within the community, which basically means she cares about the new homeowners. She has shared in the excitement we have of our new home whenever she has been invited to see the latest modifications/décor changes we have made. M/I Homes is fortunate to have Heidi as the forward-facing representative of their company.

Marta Sirbu

I recently had the opportunity to purchase a home from M/I Homes, and let me say, I couldn’t be more pleased with the decision. Homeownership is a cornerstone of the American Dream, and when it’s backed by a team of dedicated professionals, it makes that dream even more meaningful. Heidi Van Eynde, their Customer Care Manager, exemplifies what it means to serve with compassion, diligence, and a commitment to excellence. In moments when assistance was needed, Heidi didn’t hesitate—she took swift, decisive action to ensure every concern was addressed. Her positive attitude and willingness to go above and beyond remind us that good customer care isn’t just about doing the job—it’s about building trust and uplifting communities. I’m deeply grateful for her work, and because of her, my experience with M/I Homes has been nothing short of exceptional.

Randy Ness

Friendly and helpful people, beautiful homes in a new neighborhood. Tracy was especially knowledgeable and went out of her way to discuss everything with us. Heidi has been very helpful with any issues that arrive after the sale

Cristy T

My advice is to make sure you ask to see the siding color and model elevations of the directly neighboring houses before signing a contract with selections. If there are no direct neighbors built/under contract yet, good luck. Absolutely no one will check to make sure the homes on both sides of you aren’t basically identical to yours.

William Preston

My daughter and her fiance just bought her first home. It was very well made and beautiful.

Latha Kankanala