McNamee Plumbing & Heating - Perth, Ontario

Wise G.

We are always 100% satisfied with McNamee! Scott recently installed a new Water Softener system along with some necessary plumbing changes. His work was excellent and he was patient in answering our questions. Nick is always responsive to our needs and McNamee responds to weekend calls within an hour. All our experiences with McNamee employees have been excellent!

Philip M.

Gwen is an amazing technician. She has serviced our furnace and air conditioner for a couple of years. Her knowledge of HVAC seems limitless. Fast, professional, courteous delivering 100% every time. Easy to recommend the best HVAC professional in the Ottawa Valley (or anywhere for that matter). Thanks Gwen!

Gwen does it again! This time our sump pump had a coupling that had come off. She had to Cirque de Soleil down in to pump hole and fix it. Another disaster averted. Thank you Gwen!

Derek B.

I have used this company several times over the past four years. Every time they did an amazing job. They are efficient, pleasant and dedicated to excellent service. Big shout out to Scott who solved my latest issue ! Thank you so much !! McNamee is my 1st choice for plumbing related issues.

Lachlan D.

Very kind, and quick! Extremely impressed.
I recently had trouble my furnace. McNamee immediately diagnosed the issue, and gave me a solution at a fair price.

Melissa C.

Had a great chat with several staff members today, all of which were quick to dismiss my concerns. Mid-sentence I was passed on to the Service Manager like I was being annoying for calling in the first place. They were all irritable and annoyed. Maybe I was not the first customer of the day to question why I paid for a service that was not provided? Or that I needed someone to come back and actually fix the original issue? Technician (Joel) came to fix air handler issue in August. Bled air out of line and said issue was fixed. Ran the furnace the first time yesterday, and there is no hot air circulating. “Sometimes the air needs to be bled out again, and again…we could be called back numerous times…” is what I am told by Nick the service manager. Nick seemed nice, but didn’t care that the issue was not addressed initially. “My problem” is how he came off. Great company if you can afford paying them $250 to come 5-6 times to fix the same issue. No one reads these, but if they do, be warned. All I asked them to do was the job I paid for, and that seemed to be a problem. I thought a “family operated company” would be a company that wasn’t just money hungry (I think the website needs updating). I suppose my husband should have read reviews, and I suppose someone should quit focusing on Cannabis Wheaton Income and have employees actually helping clients. Just a thought.

J

Probably one of the best companies I've ever dealt with. Two people installed my hot water tank (the first time). As I am currently working from home, I could hear (most of) their conversation, which was always polite, friendly, and professional the entire time. They even said "please and thank you" to each other. Then a couple of months later, that new hot water tank turned out to have some minor problems (no one's fault; just a dud). They replaced it with a brand new one at no charge. That technician was also a pleasure to deal with, as was the person who contacted me by phone. Everything was handled quickly, efficiently, and professionally. Highly recommend!

Hao C.

The technician came to check on our oil furnace and told me that it would cost at least $1,500 to fix the issue. Also suggested us to switch to Propane furnace for ~$8,000.

I called a technician from another company for a second opinion. The person came, and within 15 mins, he replaced the belt and fixed the issue.

We're so happy that I did not take McNamee's words and went for a second opinion instead.

David L.

When I called and told them what was going on with the furnace before they came out to look at it for they would come prepared. When the Tec came to the house he came with no parts/tools to fix the problem. The problem was a belt on the furnace. The Tec ended up drive back and forth to Perth (2) to pick up a belt for the furnace.

When the bill came in I called to talk to them about it and how I was not happy with it. I was told on the phone that they couldn't carry all the belts for the furnaces because there are to many brands out there. So I googled wood furnaces there are 3. So I guess for him to grab 3 belts before leaving the shop is to much to ask.
I was also told the owner would call me and we could discuses the bill before they would charge it to my visa. That was March 16th. I am still waiting for the call. But they sure know how to charge the visa.
The bill was $466.11. The belt was $22.49

I don't know what other chose I have if the owner doesn't call me then to put in a complaint with the BBB and CRA.