Halton Hills Hydro Inc. - Acton, Ontario

Kaylea M.

Customer service is very rude and not helpful. I’ve never missed a bill and instead of resending me my bill because I never got it. I have to jump through hoops and logon to look at my bill….. if I wanted e-billing, I would’ve signed up for e-billing….

LuxRated C.

The service at Halton Hills Hydro is so bad, the customer service people are so unprofessional and dismissive. If we have to spend our tax dollars on paying these employees at least they should have some kind of skills. They need to be retrained or hire people who appreciate having a job cause they sound like they hate it there. Canada has gone downhill seriously.

Tarun M.

Date 23 Jan 2025 time 8.45pm power Outage without any notification tried to report Outage called them 5 times no answer checked online no information on FB people are reporting. No action such a pathetic service. All they want is raising the charges such a monopoly. I wish I can give them 0.

Sukhvinder

You will find out what this company is like if you ever have the bad luck to contact them. Can you imagine a single sodium lamp outside my house (sentinel light) has been reported as not working by phone several times, on-line numerous times, on their website, emailed to the manager, who said it would be fixed the next day - absolutely nothing and this has been going on for SIX weeks. And they still charge monthly for it. May as well talk to a brick wall, you will get a better result.

Update: After emailing numerous members of Ontario regulatory board plus the CEO of Halton Hydro, and possibly giving this negative review, suddenly the light bulb has been replaced. Why should it take this amount of effort to get simple things done? I don't see that there has been a major incident with Halton Hydro over the last six weeks that they could not attend to this kind of routine maintenance. How about feedback as to where in the calendar a request for service will fall due?
Finally I would like to ask the CEO of this company, how does it feel to be running an organization with such a poor Google rating that others are reporting as well? Are things ever going to change?

sean M.

Customer service was very rude and offensive.

Richard P.

Power has-been out for about 30 minutes for second time tonight. Unable to get any updates on any Halton Hill Hydro sites. Facebook, X, website etc

Liam M.

I barely ever get power outages unless there is a storm or something. Even then it comes back on pretty quickly. It is kind of annoying when the power goes out but people should be able to survive with no power for an hour or two.

Brenda S.

Very new to Halton Hydro. Called them twice already and the lady seems to be like Im bothering her and with an abrupt manner. I hate calling them. You need to send out a survey and actually do something about this bad customer serve.