Habitat For Humanity Victoria ReStore - Westshore - Victoria, British Columbia

Kevin L.

We are delighted to share our perfect experience donating to ReStore for Habitat for Humanity. This is such a powerful and needed organization!! They do so much good for so many. Our donation experience was met with kind, accurate, and speedy staff. The pickup team, Riley and Hayden, are super people…and understand the power of the service they work for. Thanks to all of your Team! Kevin and Cindy

Barbara G.

The fellows that came and picked up some of my furniture were wonderful. They were very careful and very pleasant. They had a positive attitude and were very helpful.

Lea T.

I can't say enough good things about donating to the Habitat for Humanity Victoria ReStore in Westshore! Every time I drop off items, the friendly staff greets me and carries my donations away. Their helpfulness truly makes the process easy and enjoyable.

Not only is donating a fantastic way to declutter, but it also plays a crucial role in recycling. I’m helping reduce waste and supporting a sustainable future by giving my gently used items a new life. It’s a win-win!

Buying second-hand items from the ReStore is not only budget-friendly but also means I’m contributing to a greener planet. Each purchase helps fund affordable housing projects in our community, making a tangible difference in people’s lives.

A huge thank you to the entire team at the Westshore ReStore for your dedication to both the environment and our community. Your hard work and commitment are not just appreciated, but they also make us feel connected to a larger cause. Keep up the amazing work! 🌿💚

Audrey M.

They provided us quick service for our donation pick-up. John and Aiden were awesome when they moved the couch and loveseat. Thank you!

Keegan W.

Such a wonderful place to browse around for unique and interesting items for reasonable prices. They do offer a military discount which is wonderful and they take donations of many good condition items. It helps Habitat For Humanity so you can always feel good going to the ReStore.

Venkat S. K. C.

It's really sad to see people who look down based on your skin colour even today! I had been to this place and spoke to a nice lady who is the staff there. I showed them the picture of my wooden sofa with detachable cushions. I wanted to make sure that they would accept the donation as I need to take such a pain to get it all the way to the store. But when I got a confirmation that I can bring it in and it looks perfect and everything, I requested another friend of mine and took so much effort and paid him for his time to get the sofa to the store in next 30 minutes. At donation counter, this guy makes faces and calls someone else (assuming his reporting manager) who said that they don't have the space to have a three seater sofa, when I asked the lady about why I was informed to get it when they got have enough space, all I got was just a sigh and said may be try tomorrow again ? And then they just walk out on you. Such a pathetic place, I lost my respect towards the organisation! No customer value whatsoever!

Smartie L.

We live almost an hour's drive from this store. On July 10, 2024 I phoned ahead about bringing in two good-quality wood bed frames and was told they have five places for bedframes. When we got there, a different person said they didn't have room for the beds. No word of apology. They are disorganized and rude.

Edited to reply to owner's response: This was the Langford store. The person at receiving did not say there was anything wrong with the beds, just that they did not have room for more beds. The problem was that the person who answered the phone when I called gave me the wrong information. The person we originally spoke to came to receiving and confirmed that they gave us the wrong information. It was nothing to do with assessing the quality of the donation.

Melsa V.

I like shopping second hand, but some staff there are totally unfriendly and unhelpful. Was there today and a staff member was so rude when I asked a question about their refund policy that I was afraid to even ask my second question. But I did, and few exchanges later, each one was equally rude, that I left the store without purchasing a $125 item. Went back and asked for his name, Simon. Incase you go, that's him. Too bad they lost a customer today. I see from their reviews, I am not the only one to experience poor customer service.