Creative Irrigation & Lighting, Inc. - Ashburn, Virginia

Heather North

We had a perfect experience with Brian and his team! We just built our dream home and wanted the best looking yard in our neighborhood. He and his team were very thorough and made sure our irrigation system was installed properly. Brian walked us through how the system worked and still answers our texts from time to time on questions that we might have. We highly recommend Creative Irrigation and Lighting. Thanks for providing such a great experience!

Bob Corrie

Kevin did an outstanding job. He made corrections in 2 hours that another company estimated 4 hours with 2 workers. My new go-to guy.

Chris Croll

Creative Irrigation makes it supremely easy each year for me to sign up for irrigation services. They do everything proactively from sending me the contract to scheduling the services. For busy professionals, they make it very time efficient. And they deliver great services too. Highly recommend (and I'm a tough customer).

Natalie Robb

Great company and wonderful people ... Beverly, Brian, Kevin and the rest of the company are amazing!! They designed and carefully installed my irrigation system in 2020, and set it up so that it can be controlled with an app. They also installed a rain sensor that stops the system from going off when rains or when rain is in the forecast. I couldn't be happier with the job that they did.
They were among three companies I was considering before I hired them and they stood out because of the equipment they offered, their pricing, and the way they thoroughly explained the system, that they would end up installing. I recently had them back over because I have a backyard project that will require the system to be reconfigured and they have been so accommodating. I love supporting local businesses and it is especially nice when they are so worthy of the support, like this one.

Gene Klein

Creative Irrigation installed our system several years ago (and the one we had in Delaplane years before that). They have maintained the system for us ever since. We have always been very satisfied with the service we have received. The company has always been responsive to our requests, flexible in scheduling appointments, on time with appointments and knowledgeable and efficient in performing the work.
Most recently, we requested some changes to the system because our plantings have overgrown certain parts of it. Mike was very patient with us in helping to plan the changes and the Creative Irrigation crew did an excellent job of carrying out the plan. I would highly recommend this company.

Hannah Hiza

UPDATE #3: The owner updated his response to my Facebook review, acknowledging that the problems I experienced were, in fact, the fault of his technician.

UPDATE #2: The owner, after actually speaking to his tech, finally called my husband to apologize and let him know that I was correct. He has not updated his comments on my Facebook review to reflect this.

UPDATE: The owner felt the need to respond to my identical review that I posted on Facebook, attempting to gaslight me on an entirely separate issue.

We initially engaged Creative Irrigation and Lighting last year to help us get an older irrigation system running because their predecessor company had originally installed the sprinkler system in the house we bought, despite their low online reviews. We had them winterize our system last year and then turn it on this year. I don't know what happened after the last time we touched the controller (which was before Creative Irrigation and Lighting winterized it and subsequently turned it on last month), but their techs Kevin and Jose were the last people to do anything with our system, and when I turned it on from my app after their service on April 11, all of the zones that my husband and I had set up last year had been erased. I emailed them on April 12th and let them know that I needed someone to address the unsatisfactory service, and no one responded. I ended up speaking to Brian, the owner, several days later about an unrelated problem with our system, and he happened to be on the phone with me while I tried to set our previous zones back up. I asked him to look into this, and he said he would. He never responded. Upon receiving their invoice, I emailed on April 21st to let Creative Irrigation and Lighting know that I was still waiting on some kind of resolution about all of the time I had to spend fixing their error. When Brian finally got back to me, he claimed that there was no way his staff could have erased the zone labels on our system, despite the fact that they were the last people to touch it. I told him that I would appreciate him taking a portion off our bill for the reactivation service, as a consideration for the time I had to spend fixing their unsatisfactory service. He told me he would speak with his employee, Kevin, and get back to me. He never got back to me. As we approached the due date on the invoice, I contacted the billing office so that they would understand that, while it was our intent to pay on time, we were still awaiting resolution from Brian. Their billing representative, Beverly, emailed me today to let me know that Brian refused our request. Brian has not contacted me directly.

The communication from Creative Irrigation and Lighting is wildly inconsistent, and their accountability and customer service are lacking entirely. Our system leaks from the places they purported to fix last year. We have severed our relationship with them, and will engage a company with higher online ratings in the future.

Luis Cintron

Mike and the crew were great. We had a tight window to get everything installed before seeding our new yard and they were able to make it happen. The crew was always on time and very clean. I would certainly recommend Creative Irrigation. I will be reaching out in the spring to set up a new lighting system.

Edward Zier

I have been a customer of Creative Irrigation & Lighting for almost 20years. Their service is of the highest quality and fairly priced.
They have a well experienced crew of technicians such as Jose who have been with the company for years
Lastly, I would highly recommend this company for your needs.