Aspire Houston Fertility Institute - Houston, Texas

Brittany

I cannot say enough wonderful things about Dr. Sabouni and her incredible team at Aspire HFI at the Fannin location. From the moment I walked through the doors, I was greeted with warmth and professionalism by the front desk staff, setting a positive tone for my entire journey. Working with the phlebotomist was a seamless experience, and the nurses went above and beyond to ensure that I felt comfortable and supported every step of the way. Their genuine care and dedication to their patients were evident, and they consistently uplifted my spirits, making the challenging process of IVF feel manageable. After just one IVF treatment, we were successful, a testament to the exceptional expertise and compassionate care provided by Dr. Sabouni and her team. Their unwavering support and encouragement made all the difference, and I am beyond grateful for the blessing they have been to my family. I hope they know just how special they are and the profound impact they have on the lives of their patients. Aspire HFI at the Fannin location is truly a beacon of hope and excellence in fertility care, and I wholeheartedly recommend them to anyone seeking fertility treatment. Thank you, Dr. Sabouni, and the entire team for making our dreams come true!

Lauren Gilbert

Don’t recommend them at all. The communication here is nonexistent as they don’t answer the phone or messages. Had my initial consultation for egg freezing in January of 2023, and my process was delayed in March due to their office not answering the phone/being responsive. After that, the process no longer fit my timeline/schedule so I waited and called to restart the process in November. Dr. Nurudeen said a nurse would be reaching out with a new timeline for me but no one ever did. Left a message to follow up and it was never responded to. I have since switched clinics and the experience has been 1000x better. Go elsewhere for your fertility needs.

Andrea Schaid

Dr. Sabouni and the nurses at the Memorial Hermann Aspire HFI office are top notch! Every interaction has been filled with genuine compassion and care. The office is clean, professionally managed, but most importantly, Dr. Sabouni and the nurses and, phlebotomist and entire staff are extremely personable and genuinely care about their patients success. Our fertility plan was carefully curated and all details explained as many times as we needed to hear them. We have always felt heard, respected, and comfortable even through the hardest parts of the journey. We have also always received prompt follow up regarding any questions we had throughout the entire process. We have achieved success and pregnancy and have recently graduated, however we plan on returning for all future family building needs.

Kathy Williams

I would actually give them 0 stars for being rude, inconsiderate, insensitive and unconcerned with my direct care. I called the office to tell them I was lost but within 2 miles 15 mins before my appointment. I called 3 times and left voicemails. No one called back. My sister in law called the office and they answered because her number registered as a doctors office from another state. They finally gave me directions but now I was 20 mins late. Front desk staff told me that Dr. Nurudeen said she will not see me because I was late. I explained I called and left messages because I was lost and I had driven over an hour for this appointment. Front desk staff said okay go ahead and park in the garage and come upstairs. I did just that only for them to say we will need to reschedule you when I arrived upstairs. Needless to say, I did not and will not reschedule. It is very disheartening being a medical professional and encountering medical staff who show no empathy or compassion for a patient.

Mansha Sethi

I have no problem with the doctor I saw but the office staff at the Fannin Street office was rude and unprofessional. My husband had testing done and we wanted a copy of the results. He called them once and was told it would be put on the portal. 3 days later, he called again and he was told the same. 7 days later, I called and still nothing. After 10 days, I drove to their office, paid $10 for parking just to get a copy of the results. The front desk lady was rude to me. Oh and also, it has been over 4 months and results are still not on the portal.

I am a physician myself and know that patients have the right to a copy of all their test results. The number of phone calls and pleading messages we both had to go through to get one test result made me never want to go back to the clinic.

Diana Paramo

Doctor Hoff was an amazing doctor to have. After having come from another fertility clinic she was always positive and helped us reach our goals without hesitation. The staff was always friendly and Ronica and Judy were always the best at making me feel welcome and taken care of. I would recommend this office and Doctor Hoff to anyone who needs that special care.

Courtney Nowlin

Today, my journey with Aspire HFI has come to an end but it marks the journey we waited to long for. We would not be here today if it were not for Dr. Hoff and her team at Memorial Hermann. As a patient of Dr. Hoff’s, I always felt heard, I always felt like a patient and not a number, which is important when going through this process. IVF is tough, both mentally and physically. Having a doctor who understands the ivf world means so much more than you’d expect. Dr. Hoff was always there to comfort me through the lows; the failed IUIs, the failed cycles, the endless injections, all the emotions that came with this. She was also there to celebrate our successes; like every single embryo, every good lining check, and of course a successful transfer. She is more than just a doctor, she is a friend, a helping hand, a listening ear. Dr. Hoff is a ray of light at the end of a very dark tunnel. Her smile is infectious and her voice will calm any nerves you may have. She’s kinda like your personal little cheerleader. I don’t think she could ever have a bad day and if she does she will never let her patients see. Her passion and adoration for what she does, doesn’t go unnoticed. Her personality is something you have to experience for yourself.

Let’s talk about the staff. Everyone from the nurses, to the phlebotomist, down to the receptionist was an absolute pleasure to encounter each and every visit. Judy and Elizabeth, my two nurses who handled my care when Dr. Hoff wasn’t there deserve a medal. They always made sure I knew what was happening and when it was going to happen. They made sure I knew my protocols step by step and was always there whenever I needed help or had questions. Judy, was always knowledgeable and made every visit and scan with her so comfortable. She was a shoulder to cry on and always open to listen when you needed her. Elizabeth, was always so cheerful and inviting. I looked forward to my result calls from her and of course she always assured me that my calls with all my questions never bothered her and she was there to answer.

Kassie (receptionist) and Cassandra (phlebotomist) are both absolute angels. Kassie, was always so sweet and ready to listen to our scan results. She was just as eager for our journey than we were. Our scans and results mattered to not just her but everyone. Cassandra is the best. My veins are not easily assessable and she always tried to find the best ones without hurting me. Our short talks while drawing blood were short but always sweet.

All these women care, they care about you, your treatment and are wanting to see the same ending as you. They become more than just “staff” at your clinic they become family. You don’t walk in one day and walk out the next pregnant. Although I wish it were that easy it’s not. It’s a journey, it’s hard, it can be ugly, it can even be painful but it is rewarding and having the right team on your side matters. This team is the one your want on yours. As bittersweet as it is to write this, I am even more excited to be expecting my double rainbow baby in December.

Astrid Rodriguez

I graduate from the Memorial at Gessner clinic in less than one week. I am going to miss the nurses and receptionist so much! They have been so welcoming and helpful during this time. IVF is not fun and can be super stressful, but the team here have made it as pleasant an experience as it could possibly be. Dr. Abdallah has been great from day one. He is not pushy and he gives you all of the information that you need. I truly felt like a person that mattered to him. On several occasions, he actually called me himself to tell me results. If you are considering taking the step to doing IVF with HFI Aspire, please consider coming to this clinic and seeing Dr. Abdallah (the other doctors here are great, too!).