Aquaman Pool Services Inc - Ashburn, Virginia

Paul Derby

Our 3 month old Hayward variable speed super pump started leaking from the bottom, indicating a seal leak. We purchased this pump from BackyardPoolSuperstore on Amazon who were rudely unhelpful referring me to the Hayward web site for assistance which was about as helpful as being dropped in the middle of the ocean and told to find your way home.

I called several local pool services companies and was only able to reach people that had to check with others and wait for call backs. Then I found and called Aquaman Pool Service where the service manager, Chris, answered the phone. He understood exactly what my problem was and said they could schedule and replace the seal. He suggested I call the Hayward service representative for the mid-Atlantic and gave me his name and mobile phone number. I called the rep, Bobby, and he answered his phone, asked me to text a picture of the model and serial number sticker on the pump which I did while he was on the phone. He approved the warranty repair. Called Chris at Aquaman back and he said Hayward was sending the repair parts by FEDEX and scheduled the repair for 2 days later. Justin and his assistant arrived and made the repair in less than an hour and the pump leak is fixed!

I can’t say enough good about finding Aquaman Pool Services. For my situation they understood my problem, directed me exactly whom to reach to resolve the problem and followed through with an experienced service technician and assistant to do the repair quickly and expertly.

Aquaman Pool Services process is a model of excellence.

Terry Bechtel

I have been an in-ground pool owner for 20 years and have had several pool companies service my pool. There has been no other pool company that has resolved my every issue as Aquaman Pool Service! Aquaman Pool Service has always, in my experience with them of three years, resolved my issue, or remedy, the problem. There has never been a prolonged wait time, as the problem was fixed the next day. I highly recommend Aquaman to all pool owners and this is the first rating I gave any local (DMV) pool service company.

Steve Gill

Our pool pump went out a few days before we were hosting a end of school event. I called Aquaman and they squeezed in a new pump install two days later. Not only were the technicians professional, they finished the installation in a downpour. Thank you for saving the day!

Randall B

We used Aquaman for two years when we lived in NOVA. We had a horrible experience previously with the pool contractor who also had the pool service contract for 1 year. Aquaman actually fixed many of the issues the contractor failed to fix and they were extremely patient and understanding with us as clients. We used them to open/close our pool along with weekly maintenance. We were never disappointed and highly recommend this company.

mink44

John came out on 6/5/19 to diagnose a required repair on a wireless (smartphone controlled) pool system. He was patient, kind and knowledge; a real gem. He told me what was required in the repair. I told him that even though I most likely wanted to go the repair route, to please also provide a quote for a new system... just in case. The next day I received ONLY the quote for the replacement. I called the office to let them know and they said they would get the repair quote out to me very shortly. After more weeks (it is 7/17/19 as of this writing) and several additional emails and calls, all promising to get back to me with the correct quote, but never doing so, it has become clear that the owners, Tom and Douglass, have no interest in a low margin repair vs the replacement. Had they simply been honest, telling me this, as opposed to repeatedly promising the correct quote but in fact just ignoring the request, my time wouldn’t have been wasted, I could have found another company to do the repair, and I would have appreciated the honesty.

Aaron Utley

Nice guys showed up for my opening and closing (was coincidentally the same two guys), but not very knowledgeable about my system and did some odd things. Misplaced the nozzles at closing (which had to be replaced) and now we can't find the caps from after opening. When I made the 2nd appointment I indicated I would like an assessment of my system to discuss what we could upgrade. Person making the appointment told me techs could do that. Techs had no clue and told me I needed to call and ask for that specifically. Seemed like techs knew nothing at all about salt pools.

Not a terrible experience, but didn't inspire much confidence, and not what I'd expect for the price. Seemed like just a couple guys they hire on during opening and closing season, which I get, but wasn't what I needed. Will probably just do it myself this year.

Update: Lowered to 2 stars after opening this year. They badly over-tightened three of my cover straps to the point that they actually stretched out the steel loops and were all but impossible to remove. They didn't treat my water at all revealing a green mess. Coincidentally, I now have tons of leaks in my pvc. Waste of money.

Nick Mercouris

Hired these folks to find my pool leak May 2022 .
Said they located leak and then they disappeared . Never heard back from them. Called back this spring and was told the work order was lost .

Barbara Tuset

Aquaman has been caring for my pool since it was first built in 2007 and they have been great through it all. I highly recommend them.