Renewal by Andersen Window Replacement - Tucson, Arizona

Steven Ochoa

We attended a Home Show at TCC last Fall, and the Individual was very informative of the questions we had. We then scheduled an appointment and met Johnny who quickly set our mind at ease from all apprehension after the Incredible Presentation.

Upon arrival of the installation team, I was impressed with the Professionalism of Donavon and his team Jarad, Dallas & Brandon. I was very Pleased to receive an introduction of the team (all complete Gentleman and very Kind) and quickly calmed down of strangers in my home. I had no idea such a major process of installation of our New Windows could have gone so quickly and smoothly as it did. The communication and updates was much appreciated and really enjoyed watching a Well-Oiled Machine (Process) of installation by an Incredible Team. You Guys Were Awesome! Thank You to Matt and Donavon!

All the preparation was well worth the effort. Our Windows are Beautiful and can't stop looking outside or touching the incredible quality of the framing. We Feel like we have new glasses. Yes, We Can See, We Can See! Thank You Renewal by Andersen!

Sincerely,
Robert & Steven, and Trixie Too!
https://youtu.be/eiGRWLXtPak

Carol Modesto

Just wanted to say how excited we are about getting our new sliding glass doors installed soon. We didn’t know who to use and I had seen some advertisement on Renewal by Anderson windows. We made an appointment and had Johnny Gompf come to our home to show us what he had. They were beautiful sliding doors, but we thought they were more than we wanted to pay. Johnny worked with us and we got it down to a price that worked for us and we were sold on the doors. He gave us a lot of information and was super easy to talk to. Now, we’re just waiting for the doors to be finished and installed next month.
Thank you and can’t wait, Carol

Mark Fuller

We had a sliding glass door replaced on our home and could not be happier with the result. Our sales representative, Jorge Padilla, was absolutely amazing. He spent a good deal of time talking with us about the benefits of purchasing from Renewable by Andersen and about the installation process and the warranty guarantees. This young man was so professional and proud of the product he represents. We have had many contractors work on our home and this was our best experience and I attribute much of that to Jorge.

Suzanne Gault

BUYER BEWARE!!! My father bought windows in 2016 for over 30 grand from Renewal By Andersen. I just found they have been leaking for years. When I called they told me there was nothing they could do because they were installed by another contractor they use that is out of business. There is nothing they will do for the damaged windows. I would NEVER use this company. They don't stand behind their product!!

Mike Klaus

Earlier this year we had 3 sliding glass doors installed. Aran and the team were professional and customer oriented from start to finish. The doors are sturdy, aesthetically pleasing and have helped reduce both our electric bill and street noise. Price is what you pay and value is what you get. We have received significant value from the new doors.

Dennis Gallagher

Well, our experience was so poor that we will never give Renewal by Andersen another chance. Our salesman Craig was very nice and accomodating while getting the sale. However he became fairly nasty by the end of the job that was botched. The installer scratched and dented a brand new builtin cabinet that the maker said would take $500 to fix. They showed up with incomplete parts to finish our window but they installed it with no inside framework. Then Craig said he would have his carpenter fix it at his expense. (Really!) His carpenter left it a mess so Craig was called and he came out to see what was wrong. He became indignant and told us that we should have called Milgard as he was fed up with the whole thing and then he just stormed out. Finally Andersen sent out the original installer who made a framework for the inside out of wood molding after I had to stain it! Finally the window looks acceptable but the process taking a fews months was painful. Then there was a problem with the billing department not knowing that someone owed us $500 to fix the new cabinet the installer damaged. After a few more months and 3 phone calls it was decided to deduct the $500 from our outstanding balance. Never a follow up from Craig after he stormed out that day.

Pictures of how Craig's carpenter left us with a finished? product. Unacceptable!!!

Robin and Terry Priestley

Great communication prior to our consultation and then again prior to installation. Crew was efficient during installation. Ran into a problem with one of the windows and it was corrected quickly. Johnny Gompf was out point of contact and represented the company well while
Providing good customer service.

Rob LeCheminant

Had a presentation for a window project. Sat through the whole thing and I think the product does seem good. However, we were curious if we were in the ballpark of what they would consider for financing for the project and I made sure multiple times that it was a soft pull. They confirmed it probably 3 or 4 times. However, I just had the hard inquiry show up on my credit report, so that was a total lie. Don't let them check it. It's not a soft pull. Not ok and it was not authorized by me for a hard inquiry. I don't think I'll be doing a project in the future based on that now. If they lie about that, what else do they lie about?