Orangeville Hydro - Orangeville, Ontario

Maria F.

I want to understand why you guys now charging me bills like crazy after you instal my new meter water bills are so crazy before pay bills 150 ,200 depending on the month now 300 ,400 are you guys okay I go out on vacation and the house is empty just the cat at home oh I forgot my cat knows how to wash clothes dishes oh that’s why my bills it’s high! Please you guys think life its easy now on Canada for me and many people pay crazy bills like this ! It’s so sad how things going on in this country

Diksha B.

I domt understand how a family of 2 can have their hydro bill $217 specially in the month when they were out of ontario most of the time. This isnt helping with inflation. What is town if orangeville doing for their residents.

Lilly B.

Safely and quickly fixed hanging wires from fallen branch in backyard. Electricity was blinking.

Debra M.

I have been a customer since December 2015. My experience(s) though infrequent, have been positive. For example, this past Friday approximately 4 pm, we noticed wires swinging in the wind. I called & was put quickly through to a linesman. He requested a pic/video. Believed the wires to be communication, but had a fellow on his way home drop in. He secured the cables after confirming that they are indeed communication cables (inactive). No negativity from this customer.

Richard R.

I am a new customer. The online setup was convenient, there was an automated email confirming the application, but there was no further confirmation if the application has been processed or not.

The other thing is that I won't be getting my first bill in 8 weeks and they said there is no way I would know my usage for my first month until I get the first bill in the mail.

And I am not able to setup online billing until after I get the first paper bill.

So, I think the billing service still need to be improved and modernized.

Otherwise, every time I call, they are always friendly and helpful in clarifying things.

Robert H.

The customer service here as it relates to billing services are the worst I have ever seen. I have spent 3 months trying to change my accounts from mailed/paper invoices to emailed invoices with out success. There is an obvious lack of interest in providing even minimum customer service

william S.

Wow how about the negative reviews of Orangeville Hydro? I just finished filling out a form for moving and was met by two customer service representatives who answered my questions quickly ans efficiently. On the flipside could it be the grind of THEIR daily routine that left those negative feeling customers in such a snit. I THINK SO. Besides they were cute too. Have s great day girls.

Sue D.

HORRIBLE customer service! My husband was just talked to by someone in "customer service" (I use that term very lightly) like they were talking to a 6 year old. VERY unprofessional!! And why is the Town of Orangeville paying these "clerks" that work in the office $65,000 plus per year? Really? No wonder we have one of (if not the highest) hydro rates in all of Ontario! Sadly had to click on 1 star as there was no choice for zero stars!