British Empire Fuels Inc. - Bobcaygeon, Ontario

Linda O.

My husband and I have been customers of British for approximately 30 years and have always had exceptional service. Amy, Sandra and Tyler have gone above and beyond whenever we have needed help. I purchased a new propane stove and within 24 hours Tyler was at the house to help us move it in and install. I highly recommend British for all your fuel needs, they are a huge part of the community and an excellent business to deal with.

Karen W.

We have been clients for quite a few years, I called for a top up as our propane tank was 25% and the other a little more around March 11, it is now April 4th, still no propane! After multiple calls I finally spoke with a manager, Eric, he was curt and a little abrasive, he told me the propane will be delivered Monday April 7. Almost one month waiting during winter conditions, this is our heat and cooking, plus we are in a week long power outage right now, with the estimate of power coming back on April 9. So much for their claim of good customer service. I realize we are in a state of emergency -right now, but we weren't when I ordered almost a month ago!

Donna S. T.

After 10 years as a client of British Empire Fuels I will terminate my business with them. Jan 6 I called to request a call because our furnace/heat pump was not working properly with intermittent alerts and failure of switching from heat pump to furnace. The first available service was 23rd. Later that day the breaker was being tripped as the units were running. I called back explaining my concern. The person receiving the call said they would contact a technician and call me back. January 14th I have not received a return call. In the meantime we had an electrician who came immediately Jan 7th when I called. The electrical contractor was not known to me before this call but came at the end of that day as the breaker had tripped 4 times by that point. Replacing the breaker appeared to have resolved the issue but the next day late in the day the heating system failed again unless manually adjusted to furnace only. I have since booked with another company who will be there within 2 days of my call. The receptionist on that call made certain to assertain during my call our furnace could be operated manually and we were not in danger of no heat.

Aside from my current concern BEF has failed to resolve the intermittent fault over a period of about two years. The system was installed 10 years ago, state of art at the time. I would not expect an ongoing issue with this recent a system. At minimum I would expect BEF to have consulted with the manufacturer (Mitsubishi).
If BEF actually record calls as is state first thing by their automatic answering system I suggest they check them.

Tamara S.

Your technician has been out at least 3-4 times to our cottage, trying to fix the upstairs unit of our mini split system. We were told the parts are covered under warranty, great! But each visit you are billing us $130 Each time the technician came, there seems to be a new part needed or some other issue! I can understand 2 visits but 4 and then to bill me each time? Not very happy, especially since the unit is still not repaired!

Edit: so the initial bill was in the $500s. They finally were able to fix it after another visit today and now the bill is over $700. For parts that were under warranty.

R Y.

The Tylers came to install a new hot water heater for us. Turn around time for the appointment was very fast, the guys showed up right on time and they worked quickly. Great job, great service, would recommend them 10 out of 10 times.

Thanks guys!

Marilyn H.

We always know that when we call British Empire Fuels we will receive immediate, top of the line service from workers who are polite, knowledgeable and always willing to answer questions. We have been customers of BEF for many many years and appreciate their service and allows us to support a local business. We also purchase our propane from them and their prices are always great. The people in the office are very thorough and get the requests completed quickly.

Kim I.

We have rented a 300lbs propane tank from British Empire for many years. This year in April they sent me an invoice for $1,250. They said because I do not use enough propane I needed to pay the $1250 to maintain my current tank. This tank is currently only used for a gas stove. I then asked for them to offer me a smaller tank option with a splitter to use alongside with my BBQ tank. I was advised sales would each out to me. Months later still no communication from anyone at British. Two weeks ago I received another invoice for $250 for a tank rental. When I called they advised me the person I was speaking with in April was away on holidays and would reach out to me upon their return….WELL we arrived at the cottage Friday afternoon to find out they have removed my tank WITH 35% propane still in the tank. We were having a celebration this past weekend, and no stove options. I was NEVER advised they were coming to pick up my tank.
Apparently they will give me a credit for the remaining 35% propane at the price we paid years ago. WHO would want a credit to use at a company who can’t even communicate to their customers?

Gary U.

Excellent technicians and the office is very responsive.

As a retired general contractor of hotels and apartments, I have an appreciation of the rarity of professional technicians and trades.

British Empire has been called for misc repairs on my home on approx 4 occasions over the last 5 years and every time even with different technicians, the experience was great.