Niagara Peninsula Energy Inc - Niagara Falls, Ontario

Jhon B.

If I could only put 0 star reviews here, I'd do it in a heart beat. These guys sucks in customer service. I'm not surprised they have bad reviews because it's so true. bought a house and 1 week later we still don't have connection even though ESA approved it already. Worst hydro company ever.

Adam S.

Awful. Constant power outages. Horrible phone line service that is not 24/7 at all even though they claim to be. If an outage occurs outside of their lackluster 8:30-430pm business hours, you're in the dark and have no answers for it.

They're best at applying bandaid fixes and will never allow their greedy hands to dip into their massive pile of money to actually fix the infrastructure.

0/5 if I could.

Tyson M.

If you’re considering NPEI as your energy provider, think twice. The power goes out constantly—sometimes for hours, sometimes for entire days—and there never seems to be any improvement. It's clear they’ve neglected to invest in modernizing or maintaining their infrastructure, and the results are painfully obvious.

Every time there’s a bit of wind or rain, it’s like flipping a coin to see if we’ll still have electricity. Meanwhile, customers are left in the dark (literally and figuratively), with vague updates and no real accountability. It’s frustrating to pay rising rates to a company that refuses to put real money back into the system to make it reliable.

Other providers have made major upgrades, but NPEI feels stuck in the past—more interested in collecting bills than delivering consistent service. If they actually cared about their customers, we’d see some real infrastructure improvements instead of empty promises.

Katherine N.

Poor customer service and don't answer their phones. I had an agreement with them to cancel my service in November and use my security to deposit for my final bill in December. Received my final bill through mail after a month, which I found out they have deducted so much on my final bill, more than my usual monthly bill. I never miss a payment because I was on pre-authorized monthly payment. I'm so confused because I live on my own, most of the time I am not home due to work. I asked them to investigate or provide just a clear explanation. They wouldn't as it was "finalized". Until now, still wondering where the rest of the security deposit go. Definitely learned lot of lesson from this company. Would not trust again.

ian B.

The reason I am giving you a one star is because I find it very ignorant that I cannot come into the office and talk to somebody anymore face to face. I think it's very disrespectful and ignorant. Just because you're a multi-million dollar company doesn't give you the right to do this. This is not good customer service at all.

Doug P.

What I notice on all the one star reviews, is NPE doesn't respond to any negative reviews. So I feel like this is basically meaningless. I call up to customer service hoping to get off of equal payments to hopefully lower my bill. My usage is over by 360 bucks. They tell me I will have to pay up that 360 before I can get off of equal billing. Don't have that kind of money right now hence the reason I'm calling. So I get told that my equal billing payment will now go up by 30 bucks. Customer service (Billing) didn't care less They always say to call them and they will assist you with your bill. What do I get? Screwed. Total waist of time.

Dave

I wish I could give them 0 stars! What a joke...4 outages in less than 3 weeks! What are we paying for? And do you think they'd be good enough to offer you a rebate...Ha, Ha

Jennifer A. L.

Some consistency in receiving bills would be nice. As a person on government assistance, I need to do my budget at the end of each month.

Once again this month I don't have my bill yet. I call them, I get an answering machine. When I finally get through she tells me " you will get your bill at some point in the next month". Gee thanks. Why can't they properly give us our bills