Super Save Propane - Kamloops, British Columbia

Cassandra T.

I should not have to beg them for three weeks to do the job they agreed to. If I run out of propane for my furnace now, in winter, because they failed to hold up their end of the contract I'll be walking in their door to advise them in person why they will never see a penny from me again! I've held up my end of the deal but they have failed miserably and I've had just about enough. It's now Saturday and I've been out of propane since yesterday. I called again when I got home from work yesterday and found the tank empty and the house cold. They promised to get someone here today Saturday, so I called again this morning. They said the truck was dispatched and should be here between 11 and 12. It's now 12:45 and guess what? I've called again and the reply is "they SHOULD get to you today".... Did I mention It's a long weekend? If they still don't show then I get to enjoy the next three days minimum without heat before I can even call again to beg them to DO THEIR JOB!

David D.

Terrible company to deal with. They missed my propane delivery a few times during really cold weather. Tried to get they to deliver and offered to pay extra but wouldn’t . I hired another company so my plumbing wouldn’t freeze and then let them know I would be changing companies. They came and topped up the tank a week later which I agreed to pay and did.
Then they had the audacity to say I broke their contract and charged me a fee for what they say I would have used for the remainder of the year. I refused to pay the phantom charge a they sent a collection agency after me. Now after years of having extremely good credit rating. My rating continues to fall with the interest growing on the collection with no recourse. Tried to reason with them they just told me it was my fault and I broke their contract.

Anne P.

We have been waiting for propane for 4 weeks, we are down to fumes and afraid to leave the house because we will have to plug in electric heaters if we run out. we ran out last year and the pilot light went out on our furnace, . We forgave them because there was serious flooding in the area and the driver had a reasonable excuse
When we called the first time, this year it was okay, then it plunged to -35, We called again, every time we call they say they will call us back, 5 consecutive calls, still no call back. still no propane, Yesterday they said we were scheduled for that day, still no call, still no propane.

FallGuy

This is a brutal company to deal with. Additional charges, missed collections, undocumented overweight fees, administrative nightmare, unilateral changes to your billing/account. I would strongly discourage any business from dealing with this company.

Shelly L.

Fabulous driver Dave L. Delivered propane he is so personable as well as skilled at what he does

Noreen B.

Lousy service been waiting 9 days

Joe

Nathan H.