Centre d'Affaires Atlantique Nord - St. John's, Newfoundland and Labrador

Jared

Couldn't explain to me how a tank that was filled 2 months ago ended up needing another 70L (1/4 tank) of propane after having not been used (not even a pilot light). I asked about possible leak, they said they would come out but if nothing was found it was a $150+tx service charge. No help, no concern at all from the customer service department. Tried both calling and online chat, my time would have been better served bashing my head against a wall.

Marc R.

I would NOT recommend North Atlantic when it comes to residential gas/propane. If I could give them a zero star rating I would! They’re awful on all levels. They’ve let me run out of propane with a newborn and toddler in the home, they didn’t tell me that my cylinder had expired nor did they replace the faulty gauge on the tank (they said they did). originally when the home was switched to North Atlantic they knowingly switched the home over to Their cylinder knowing that the main line/regulators weren’t up to B149 Code requirements. I switched to superior propane, who are MUCH better and way more professional-that is the company I would recommend if you live on the North East Avalon, Newfoundland, but before I could have the new Superior tanks installed I had to spend $2,500 to bring the system up to code. When I called and asked to speak to the manager at North Atlantic, Dennis, I was actually laughed at by the lady I was speaking to; A lady that I showed nothing but respect to. How professional, right!? They’re a joke! I hope this review saves SOMEONE the headache I had to deal with. Do not go with North Atlantic, go with Superior Propane. Even Irving is 5x better than North Atlantic (from what I’ve been told by people in the area).

Christina B.

We are cancelling our account with North Atlantic Propane. Their deliveries are unreliable and unpredictable. Customer service reps apologize for the delayed delivery and promise to call you back once they speak to the driver. They don't call you back and you are still left without propane or an estimated delivery date. This has not been just a one time incident. We have been dealing with this type of unacceptable customer service for the past year. Go with another service provider!!

Joseph W.

Wish I could give zero stars.

Situation:
Was low (just above 1/4) on home furnace oil (our primary source of heat and hot water). Ordered oil... oil never came. Followed up, no delivery date set. Called urgently as oil went below empty and was told there is a $250 charge if they deliver and it's not bone dry. I told them I didn't even know the gauge went below the E line like this is (see pic attached) and they said it didn't matter. I told them we have a 10 month old baby so I'd really like to not run out of heat and hot water but also don't think I should have to pay $250 because it is still able to run on fumes, and they said it didn't matter.

- an aside: my partner was also told once when calling in that if we did get oil, it had to be to fill up the tank... ~$1800 at the moment. This was only on 1 of maybe 5 calls so not a huge deal but still a massive hit against this company for misinformed staff and deplorable customer service -

So we're sat here, waiting for either:
A. Our original order to actually be delivered.
Or
B. Our tank to run dry to the point that we do not have heat or hot water so that we can get the emergency order without an additional $250 charge.

I have no experience with any other oil company (have only owned this home for a year) but as soon as we have enough spare time to do so, I will be looking into alternative options.

To take advantage of people when they are at their most vulnerable is simply evil; and at the very least is alarming, disgraceful, cold-blooded business.

Stephen P.

I signed up with North Atlantic for our new home. We have a tankless water heater, stove, and fireplace all on propane. During the sign up process I was asked if I wanted auto-fill, so that I would never run out. Perfect! Sign me up! Well, they never came to fill my tank, or even check it as far as I can tell. 4 months in and we run out of propane on the Saturday morning of a long weekend. I call their "emergency" line, and get told that they've made a call to their driver and he'll be out soon. A few hours later we've got no hot water or stove still, we call again. THEY COULDN'T REACH THE DRIVER. They'll keep trying. Hours later, another call, no driver. They've only got one?!? Last call at 10pm, no driver. I figure buddy went to the cabin for the weekend. Sunday around 2pm we get propane. Switching companies TODAY.

Elizabeth W.

We were set to have our auto fill up in early November, they missed this date and when we got close to running out in the beginning of December we called for them to come fill up our tank. It is now Feb 10 and we still have not received our propane. Apparently the one truck that services my area broke down sometime early last week and no deliveries were made for my area. Poor customer service all around. Needless to say, we'll be switching to Irving come spring. I'd advise you not to use North Atlantic for anything unless you're getting gas for your car. If you're looking to get set up with oil or gas heating, Irving is the way to go!! North Atlantic will just leave you in the cold.

C S.

After 4 weeks without propane, they could not give me a time frame of when they could fill my tank. I canceled my service. They called after that and said they would offer a year free rental of a tank and have a truck to me tomorrow if I stayed with them. Very poor service.

Kenmount E.

Terrible delivery system. I got my first booking, they told me that the propane will be delivered within a week time but after two weeks nobody appeared . I called them again, another person in costumer services told me that NO appointment has been booked. she made another booking for the delivery in 4 to 5 business days. I called them on day of 5th but another consumer services told me that the information has given was wrong and the delivery will be done in 7 to 10 business days. If they fail delivery this time again, i am going to change the supplier.