Interactive Counselling Grande Prairie - Grande Prairie, Alberta

Herv

I had a very good experience with Interactive Counselling. The counsellor was warm, welcoming and ready to listen. The counsellor took her time to direct me and provided me with the tools I needed at that moment. She did not only offer me the materials but empathize, non-judgmental and was professional. I will be recommending Interactive counselling in the future.

Vincent G.

If you're facing mental health struggles I highly recommend interactive counselling. My counsellor is Samantha, however I know that regardless of who I saw I was well taken care of. It is clear that they have a well-known reputation within Grand Prairie for being excellent support systems and for providing wonderful service. My employer recommended that I see interactive counselling and uses them exclusively for all of their staff. I realize that I am so lucky to have a wonderful employer to have set me up with such a supportive Counseling Practice.

Grace L.

Samantha has been extremely helpful for my relationship. She had the ability to break down issues and simplify them so my husband and I could understand one another. We also did individual sessions to help us work on ourselves, well also participating in couples counselling. Both my husband and myself found this extremely helpful for the progression of our relationship. How quickly we found results through the counselling process was absolutely amazing. It took a lot of hard work, reflection, and time on our part but it was well worth it. If you're needing a counsellor I highly recommend Samantha at Interactive Counselling

Michael O.

After going through many reviews on Google, I reached out to interactive counselling based on the reviews that I read. When discussing counselling with friends and family members, I was surprised to find out how many of them went to interactive counselling.  After my first session at Interactive Counselling it was very clear why so many people recommend them.  My first session was very scary when I first started, but I found that my counsellor put me at ease right away. I was very thankful for the support, compassion, and kindness that I received when I first went into the office. It must have been clear that I was very nervous. I've been going to interactive counselling for the last three months on a regular basis and have found that my mental health has improved drastically. I'm a much better version of myself that I didn't even realize I could be.

Olivia B.

My husband and I got a divorce recently and we have noticed that our children are really struggling with the significant change. Although my husband and I are struggling to agree on many things at the current moment, we both agreed immediately that our children needed counselling. I've had multiple friends highly recommend interactive counselling, and with them seeing different people at Interactive Counselling, I read through the profiles to see who was the best fit. We agreed on our children seeing Samantha, and I'm so glad we did. Samantha makes counselling for our children not a sit on the couch and how does that make you feel type counselling session. She is extremely engaged and interacts with the kids on their level. She gets on the floor with them, does artwork with them, crafts with them, and plays games with them.Samantha has also brought my husband and myself in to discuss different things that we can do for our children to help them along the way. She helped us build a co-parenting plan which keeps the children on a fluid schedule and prevents them from having the back-and-forth struggles that she says many kids face. Although my husband and I don't agree on everything, having cement has helped to bridge the gap on the parenting situation has been priceless. It's enough it's helping our children, and even ourselves, work through the emotions that go with such a situation. If you had kids that are struggling in co-parenting situations are you find yourself struggling with it I like many others, recommend interactive counselling. Samantha has been such a significant benefit to such a difficult transition in all of our lives and we all look forward to seeing her each week.

kaylee D.

Leanne was very knowledgeable and extremely welcoming to speak too. Leanne was understanding, empathetic and gave great advice! 100% recommend Leanne.

Lesley D.

Living in Grande Prairie I have struggled to find great counselling. This place was outstanding from start to finish and I would highly recommend to anyone to utilize in any of their locations across the country. Very compassionate, understanding and caring. Counselor was extremely professional and incredibly good at their job.

Alexander O.

I had an unfortunate experience with Interactive Counselling and I will do my best to lay out the details accurately. It was not the counselling services I was provided with as they were quite good rather the billing/booking service that was very poor.

As with many businesses they have a cancellation policy of within 24hrs. They sent me 2 reminders of my session with them and it is my fault I did not try to cancel or reschedule before the time frame or fully understand the process before I started dealing with them. That said, I first cancelled the appointment 21 hours before my session falling within their policy. Upon finding out their policy is a full payment of $140 for the session, I politely called and asked to see if they would reschedule the appointment as I'm going to be paying for it anyway. I then sent an email as Amy was unavailable to which she did respond laying out their policy on cancellations.

I followed up the next day with a phone call as I believe given some circumstances deserve a conversation, the receptionist let me know she would give her the message and I was neither called or emailed back by Amy after that. I did follow up with another email that day and it is now 5 days later and I have not received a response.

It is safe to say I will not be getting my session rescheduled and there will be no discussion on the $140 that was taken off my mastercard. I do believe in good customer service and if that is the case where they take payment and I am not entitled to a rescheduled session so be it. It is unfortunate and these things happen, I do wish Interactive Counselling the best but perhaps they should revisit their customer service guidelines, cheers.