911 Restoration of Vancouver - Burnaby, British Columbia

Darya I.

One star for the fact that the actual job was done. Other than that, carpets were ruined, wall tile broken, staples left in the door frame, toilet left in the bathtub, unprofessional and expensive. I attach photos here so you know what to expect. The owner was very rude, yelled at me over the phone when I asked to reduce the price, so we can fix all the deficiencies. No supervision of the employees. They didn't cover their shoes and entered our bedrooms for no reason. We have advised the supervisor that we have cameras at home, and the worker was caught on camera going on the 3rd floor of our townhouse (the work was being done in the bathroom on the 1st floor). I can only imagine what they do and where they go if there are no cameras. Stay away from them if you don't want extra stress in your life (that you pay for).

Harry D.

I have been on many flooded jobsites as a carpet cleaning contractor to help with extractions and post restoration clean up. 911 is prompt, professional and questions are quickly addressed. Clients on sites have shared their appreciation of their quick response which is key to from major damage and potential health hazards. The drying equipment they use is top notch, and I have noted the finishing crew does not rush but takes care and pride in their work. You are in good hands with the 911 Restoration crew!

Federico C.

We had the best experience with the company during an emergency call. They crew was at my place within an hour, providing an absolutely professional service. Damage was minimized thanks to their expertise and restoration was fast and to the highest standard. I strongly recommend 911 Restoration. Thanks so much!!

Rachel E.

We recently hired this team to assist us with water damage to our home after a pipe burst. We were very impressed with how quick and efficient the guys worked. Lots of equipment but they were able to dry out the rooms and deal with water damage quickly. Not cheap but I received quotes from a few other companies and their fees were on par. They were very receptive whenever I had questions or concerns and overall they were huge lifesaver to our family and made our house liveable again very quickly. Highly recommend!

Jordana S.

Raz and his team from 911 Restoration are incredible!!
Everyone was kind, professional and incredibly skilled at their jobs. Prices were reasonable and staff were always on time. Renovations can be a nightmare that take forever to complete. But these guys helped us settle into our new home quickly and easily. Can’t recommend them enough!

Yuriy R.

Used 911 on asbestos removal that had to do in my house prior to demolition. From moment of asking for a quote to the moment of job completion, the service and responsiveness to my concerns and questions was very timely and professional. Staff was very knowledgeable and courteous. Completion of the job was within promised timelines and at the quoted price. Not only that I will use 911 again, I have already recommended them to my brother who is going through the same process too.

Anna &. J.

Great service. After coming home to a flooded basement I called 911 restoration and within 30 minutes had a crew in my house removing water and drying the area up. Cost was fair and insurance covered everything. Customer service was great and they even came back to repair other items that were not in the scope of work. Thank you guys.

Sean B.

Highly Recommended!

At the end of January 2018, after heavy rains, our basement flooded due to a drain back-up. We called 911 Restoration and they promptly arrived to pump the water out of the basement and begin the emergency restoration process to mitigate the damage and prevent mould from setting in.
Emergency restoration work was completed without delay. Raz and Andrew were very involved with directing the work and were excellent at communicating the restoration plan and helping to make this stressful time less difficult for us. They also carefully documented the damage that occurred and communicated constantly with the insurance company to make the whole process easier for us.
After the emergency work was completed, we were given a choice of whether to use 911 Restoration or the insurance company's preferred contractor for the repair portion of the job. I'm so glad that we chose 911 Restoration! They completely restored our basement. The quality of their work was excellent. Their staff were courteous and professional. Yaad and Raz were continually involved in the repair work and always acted professionally and in good faith. Very pleased with the end result! Highly recommended!